HiAEYE Support and User Feedback
Thank you for using HiAEYE.
HiAEYE lets you view connected device status, device locations on a map, monitoring video, events, and supported device controls.
Contact Support
For help with account access, device binding, maps, monitoring video, playback, device controls, or other app issues, contact us at:
●Support email: info@bigluxsolar.com
●Phone: +86 18818785601
●Company: Shenzhen Biglux Vision Technology Co., Ltd.
●Address: Building 6, No. 34 Guangming Road, Longteng Community, Shiyan Subdistrict, Baoan District, Shenzhen, China
Submit Feedback
To help us investigate an issue, please include the following when contacting support:
●Account email address
●App version
●Device model and operating system version
●Device name or device ID
●Time when the issue occurred
●Description of the issue and steps to reproduce it
●Relevant screenshots or screen recordings, where applicable
Please do not send your password or other unnecessary sensitive information.
Frequently Asked Questions
I cannot sign in
Confirm that your account email address and password are correct, and check your network connection. If the issue continues, contact support by email.
I cannot view a device
Confirm that your account has permission to access the device and that the device is online.
I cannot play live video or recorded video
Check your network connection and the camera status of the device. Video availability depends on device configuration, network conditions, and your authorized access level.
I cannot use my current location
HiAEYE requests location access only when you actively use the Current Location feature. Enable location services on your device and allow HiAEYE to access location while using the app.
I cannot scan a device QR code
Allow HiAEYE to access the camera in your device settings. Make sure the QR code is clear and well lit.
Privacy Policy
View the HiAEYE Privacy Policy:
﻿https://h5.hiaeyegateway.com/privacy?lang=en-US﻿