TTHotel User Software Manual

Contents
1. System Introduction
2. Windows
2.1 Create Hotel
2.2 Login
2.3 Password forgotten
2.4 Setting
2.4.1 Modify Basic Information
2.4.2 Room Configuration
2.4.2.1 Configure Guest Rooms
2.4.2.2 Configure Room Types
2.4.2.3 Configure Public Doors
2.4.3 View System Messages
2.4.4 Purchase SMS/Email Credits
2.5 Dashboard
2.5.1 Room Search/Filter
2.5.2 Configure Buildings/floors
2.5.3 Add Guest Rooms
2.5.4 Check-in
2.5.4.1 View Check-in Details
2.5.5 Extend Stay
2.5.6 Check-out
2.5.7 Addtional access
2.5.8 View/Modify Access Permissions
2.5.8.1 Card
2.5.8.2 Passcode
2.5.8.3 Ekey
2.5.9 Mark as clean/cleaning repuired
2.5.10 Unlock records
2.5.11 Connected devices
2.5.12 Quick Card Operations （View/Cancel/Renew）
2.6 Reservations
2.6.1 Search/Filter Reservations
2.6.2 Add Reservation
2.6.3 Modify Reservation
2.6.4 Cancel Reservation
2.6.5 Convert Reservation to Check-in   
2.7 Stay records
2.8 Access
2.8.1 Card
2.8.1.1 Card Search
2.8.1.2 Issue/Cancel/Renew card
2.8.1.3 Card Loss Reporting
2.8.1.4 Cancel Loss Reporting
2.8.1.5 View Card Issuance Records
2.8.1.6 View Offline Card Logs
2.8.1.7 Decrypt card
2.8.2 Ekey
2.8.2.1 Search/Filter Ekeys
2.8.2.2 Modify EKey validity
2.8.2.3 Delet EKey
2.8.2.4 Issue temporary EKey
2.8.3 Passcode
2.8.3.1 Search/Filter passcode
2.8.3.2 Modify passcode
2.8.3.3 Delet passcode
2.8.3.4 Issue temporary passcode
2.8.4 Fingerprint
2.8.4.1 Search/Filter fingerprints
2.8.4.2 Modify/Delet
2.9 Devices
2.9.1 Lock
2.9.1.1 Connected Gateways
2.9.1.2 Unlock records
2.9.1.3 View exception
2.9.1.4 Remote unlock/lock
2.9.2 Gateway
2.9.2.1 Connected devices
2.9.3 Lift controller
2.9.4 Power saver
2.9.4.1 View informations
2.10 Settings
2.10.1 Basic info
2.10.2 Integrations
2.11 Staff
2.11.1 Role
2.11.2 Staff
2.11.3 Grant access
2.12 Customer Support
3. Hotel APP
3.1 Create Hotel
3.2 Login
3.3 Daily Overview
3.4 Staff Management
3.4.1 Add/Edit/Delete Staff
3.4.2 Add/Edit/Delete Roles
3.5 My Access
3.5.1 Ekey
3.5.1.1 Unlock/Lock
3.5.1.2 Unlocking records
3.5.1.3  Control Lift Controller
3.5.1.4  Power On/Off
3.5.2 Passcode
3.5.2.1 Fingerprint
3.5.3 Card
3.6 Room management
3.6.1 Add/Edit/Delete Guest Rooms
3.6.2 Add/Edit/Delete Public Doors
3.7 Lock
3.7.1 Add/Delete/Remove Lock
3.7.2 Update time/Update battery
3.7.3 settings
3.7.4 Unlocking records
3.7.5 Update sectors
3.7.6 Access management
3.7.6.1 Passcode
3.7.6.1.1 Add/Modify/Delete Passcode
3.7.6.2 Ekey
3.7.6.2.1 Add/Modify/Delete Ekey
3.7.6.3 Card
3.7.6.3.1 Report loss
3.7.6.3.2 Recover
3.7.6.4 Fingerprint
3.7.6.4.1 Add/Modify/Delete fingerprint
3.7.6.5 Remote
3.7.6.5.1 Add/Delete remote
3.8 Gateway
3.8.1.1 Addy/Remove/Delete gateway
3.8.2 Lift Controller
3.8.2.1 Add/Remove/Delete Lift controller  
3.8.2.2 Update sectors
3.8.2.3 Update working mode
3.8.3 Power saver
3.8.3.1 Add/Rmove/Delete Power saver
3.8.3.2 Update sector
3.8.3.3 Update working mode
3.8.3.4 settings
3.9 Reservations
3.9.1 Add/Modify/Delete Reservations
3.9.1.1 Convert Reservation to Check-in
3.10 Check in
3.10.1 Check in
3.10.2 Extend stay
3.10.3 Check out
3.11 Mark as clean/cleaning repuired
3.12 Mark as repairing repuired
3.13 Access-check-in
3.14 Contact support
3.15 Settings
4. Guest APP
4.1 Login
4.2 Unlock/lock
4.3 Fingerprint
4.4 Control lift controller
4.5 Power on/off
1.System Introduction
TTHotel is a cloud-based intelligent accommodation and device management platform integrating smart locks, lift controllers, power savers, card issuers, gateways, and more. It efficiently supports the operational needs of hotels, homestays, apartments, dormitories, offices, and maternity centers.
This manual covers the Windows client, Hotel APP, and Guest APP program.
2.Windows
For hotel administrators and staff.
2.1Create Hotel
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Prerequisites:
#The administrator account must not have created other hotels or be an employee of another hotel.
#Password: 8-20 characters, including at least 2 types of digits/letters/symbols.
Steps:
1.Enter hotel name, location, address, and supplier-provided lock vendor code.
2.Set default check-out time, currency, and access permissions.
2.2Login
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Prerequisites:
Only TTHotel accounts can log in.
○To create an administrator account, refer to 2.1 Create Hotel.
○To create authorized staff accounts, refer to 2.11 Staff Management.
Instructions:
1.Ensure the selected country during login matches the registration country and your actual location.
2.Enter the correct account and password, then click 【Login】 to access the dashboard.
○If "Remember Password" is checked and login is successful, the credentials will auto-fill upon the next client launch.
3.The login page automatically stores up to five recently used accounts (within the past year) on the device, allowing quick switching between multiple accounts.
Notes:
An account can only belong to one hotel.
Non-Tongtong Hotel accounts or staff without Windows client login permissions cannot log in.
New device verification is required for first-time logins on unrecognized devices.
2.3Password forgotten
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Prerequisites:
The password can only be reset using a Tongtong Hotel account.
Instructions:
Enter the correct account number, password, and account verification code, and click 【Submit】 to complete the reset of the account password. 
2.4Setting
This module allows you to view/modify the basic information of the hotel, guest rooms/room types/public doors, check system messages, and purchase the number of text messages/emails. 
2.4.1Modify Basic Information
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Instructions:
#Click 【Edit】 next to the name to modify the hotel name. If the hotel is no longer in operation, you can click 【Delete Hotel】 to cancel the hotel account.
#Click 【Edit】 at the section of "Guest Card Can Open the Anti-lock" to set whether the guest card can open the anti-lock by default.
#Click 【Edit】 at the section of "Length of Stay" to set the default number of days for check-in when handling the check-in procedures.
#Click 【Edit】 at the section of "Check-out Time" to modify the default "hour-minute" at the check-out time section when handling the check-in procedures.
#Click 【Unbind】 at the section of "Lock Supplier" to submit an application to the supplier. Once the supplier approves the application, the hotel will be separated from this supplier and can be associated with a new supplier.
#Click 【Edit】 at the section of "Currency" to modify the currency type and symbol used by the hotel. Currently, 36 currency types are supported.
#In the "Device Information" section, you can view the sector used by the hotel devices. If the card issuer is inconsistent with the hotel sector, please 【Encrypt the Card Issuer】 in a timely manner. Click 【Check for Updates】 to complete the firmware upgrade of the card issuer.
#In the "Device Information" section, you can view the working modes of the hotel elevator control system and power-taking switches, which can be set and modified in the APP. 
2.4.2Room Configuration
Room management is divided into guest rooms and public doors.
    Guest rooms will be displayed on the workbench. After adding a lock to a guest room, check-in procedures can be handled for it.
    After adding a lock to a public door, it can be ticked when handling check-in. Once the card issuance, Ekey setup or passcode setting is successful, the guest can open both the guest room and the public door. 
2.4.2.1Configure Guest Rooms
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Instructions:
1.Click 【Add New Guest Room】, and a pop-up window for new addition will appear. You can choose to add rooms in batches or add them individually. Enter the corresponding information and click 【Submit】 to successfully add the guest room. The newly added guest room will be displayed under the corresponding building on the workbench.
2.Click 【Edit】 to modify the name of the guest room. After the modification, all associated areas will be updated synchronously.
3.Click 【Delete】 to delete this guest room.
--- If there is a guest checked in to this guest room, it cannot be deleted.
--- If devices have been added to this guest room, such as locks and power-taking switches, it cannot be deleted. 
2.4.2.2Configure Room Types
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Instructions:
1.Operation path: 【Hotel】 - 【Rooms】 - 【Guest Rooms】 - 【Room Type Management】.
In room type management, you are able to add, edit or delete room types. 
2.The existing room typescan be associated with the guest rooms where guests have checked in and will be shown on the workbench. 
Notes：
If the checked-in guest room has already been associated with a room type, when you delete the room type, the room type information at the checked-in guest room will be deleted synchronously. 
2.4.2.3Configure Public Doors
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Function of public doors: After adding a public door to a public door group, when granting the door unlocking permission of a room to guests or employees, you can select this public door group. Once selected, the unlocking permissions for both the room and the public door will be granted simultaneously, eliminating the need for separate batch grants. 
Instructions:
1.In the public door management, you can add, edit or delete public doors.
2.In the public door management, public doors can be managed in batches by grouping. You can add, modify or delete public door groups. 
2.4.3View System Messages
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Prerequisites:
The types of messages are: low battery, removal of faulty lock, deletion of lock, and employee departure.
1.When the battery level of the lock is lower than 20%, a low battery message reminder will appear.
2.When a lock is removed by an employee, a message reminder for the removal of the faulty lock will appear.
3.When a lock is deleted by an employee, a message reminder for the deletion of the lock will appear.
4.When an employee leaves the hotel and their employee account is deleted, a message reminder for the deletion of the employee will appear. 
2.4.4Purchase SMS/Email Credits
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Instructions:
1.Click 【Purchase】, select the type of the purchase package, then click 【Recharge Now】 and scan the QR code with Alipay for recharge. Once the recharge is successful, the account balance can be used to send notification text messages to guests or employees.
2.Click 【Purchase Records】 to inquire about the historical recharge amounts and the corresponding time.
3.Click 【Text Message Records】 to inquire about the recipients and the sending time of the historical notification text messages. 
2.5Dashboard
The workbench displays rooms in the form of a grid. You can view the status of the rooms and handle them accordingly. At the same time, the workbench supports room filtering and quick card operations.
The workbench mainly includes: the main menu, page tabs, building management, floor management, guest room status, guest room query, guest room type query, guest room status filtering query, and the quick operation area. 
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2.5.1Room Search/Filter
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2.5.2Configure Buildings/floors
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Instructions:
1.Click 【】 to add a new building. Enter the name of the building and click 【Submit】 to successfully add the building. The newly added building will be displayed in the building list.
2.Click 【】 to edit or delete the building.
3.Click 【】 to collapse the building information, allowing more guest rooms to be displayed on the workbench on the right side. 
Notes：
The names of the buildings/floors cannot be repeated.
2.5.3Add Guest Rooms
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Instructions:
Click 【Add New Guest Room】, and a pop-up window for new addition will appear. You can choose to add guest rooms in batches or add them individually. Enter the corresponding information and click 【Submit】 to successfully add the guest rooms. The newly added guest rooms will be displayed under the corresponding building and floor on the workbench. 
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Notes：
For the rooms added in batches, the room names can only be serial numbers. For the rooms added individually, the room names can be freely entered, and the names of the guest rooms cannot be repeated. 
2.5.4Check-in
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Prerequisites:
1.When using the card issuer for the first time, please debug the card issuer first: Check whether the connection driver of the card issuer is installed.
2.Insert the device, right-click 【My Computer】 on the computer desktop => 【Manage】 => 【Device Manager】 => 【Ports (COM and LPT)】, and check whether "Silicon Lab CP210x USB to UART Bridge" appears. If it appears, it means the driver has been installed. If it does not appear, you need to install the connection driver of the card issuer by yourself. Click 【Settings】 in the menu bar of the TTHotel System => 【Usage Guide】 => 【Quick Start】 => 【Click to Get the Download Method】 => The driver download link is at the bottom.
3.The card issuer can only read and write high-frequency 13.56Mhz M1 cards. An M1 card has 16 sectors, and the TTHotel System only uses the last five sectors set by the hotel. In the Tongtong Hotel System, click the menu 【Hotel】 => 【Basic Information】 => Device Information to view the sectors used by the hotel.
4.It is recommended to purchase hotel cards from the supplier.
Instructions:
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Notes：
1.Guest Ekeys and passcodes cannot be used to unlock the anti-locking mechanism.
2.When checking in a room and a public door group is selected, the room will be automatically associated with that group subsequently. For each check-in, that group will be set as the default, and the group can be modified.
3.If a power-taking switch has been installed in the guest room, after sending a Ekey to the guest, the guest can also use the guest APP or mini-program to turn the power on and off.
4.If an elevator control system has been installed in the building, after sending a Ekey to the guest, the guest can also use the guest APP or mini-program to operate the elevator control system and go to the corresponding floor. 
2.5.4.1View Check-in Details
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2.5.5Extend Stay
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Instructions:
Click 【Extend Stay】
--- If the checked-in guest holds a "card", the guest card needs to be placed on the card issuer to complete the card renewal. Once the card renewal is successful, the room extension and card renewal are completed. When renewing the card, if you click 【No Card, Skip】, only the room stay will be extended, and the card can be renewed later on the workbench. For details, refer to 2.5.13 Quick Operations.
--- If the checked-in guest holds a "Ekey", the system will automatically renew the expiration date of the Ekeys of all guests when extending the room stay.
--- If the checked-in guest holds a "random/customized passcode", when the relevant door lock is connected to the network, the system will renew the expiration date of the passcodes of all guests when extending the room stay. If the renewal fails, please use the hotel APP to modify the passcode validity period near the lock. 
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2.5.6Check-out
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Instructions:
Click 【Check Out】
--- If the checked-in guest holds a "card", the guest card needs to be placed on the card issuer to complete the card return. Once the card return is successful, the check-out and card return are completed. When returning the card, if you click to deselect 【Recover Unlocking Permission】 or skip the card return, only the check-out will be completed, and the card can be returned later on the workbench.
--- If the checked-in guest holds a "Ekey", the system will automatically delete the Ekeys of all guests when checking out.
--- If the checked-in guest holds a "random/customized passcode", when the relevant door lock is connected to the network, the system will automatically delete the passcodes of all guests when checking out. If the deletion fails, please use the hotel APP to delete the passcodes near the lock. 
2.5.7Addtional access
You can assign different types of unlocking permissions here, including card,Ekey, random passcode, and customized passcode. 
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Instructions:
Click 【Addtional access】, and guests can hold multiple unlocking permissions. If a guest already has a Ekey, a new Ekey cannot be issued.
Click 【】 next to the name to add a new check-in guest, and it supports sending unlocking permissions to newly arrived guests. 
2.5.8View/Modify Access Permissions
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2.5.8.1Card
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Instructions:
1.Click 【Renew Card】 / 【Return Card】 to quickly complete the operations of common cards.
2.Click 【Report Loss】 to put the card in a state of pending loss reporting. 
3.Click 【Remote Loss Reporting】, and if the gateway has been added, you can remotely report the card as lost on the computer side. 
2.5.8.2Passcode
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2.5.8.3Ekey
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2.5.9Mark as clean/cleaning repuired
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2.5.10Unlock records
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Prerequisites:
1.If the door lock is connected to the network, the gateway will synchronize the door opening records of the door lock in real time.
2.If the door lock is not connected to the network, the door opening records of the door lock need to be read using the hotel APP near the lock. 
Notes：
The unlocking records can be viewed for a maximum period of up to half a year. 
2.5.11Connected devices
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Prerequisites:
1.If the device is connected to the network, the gateway will synchronize the latest status of the device in real time. For example, it includes the battery level of the door lock, the power-on status of the power-taking switch, real-time power-taking and unlocking records, etc.
2.If the door lock is not connected to the network, you need to use the APP to read the information near the device, and then it will be synchronized to the computer client. 
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2.5.12Quick Card Operations （View/Cancel/Renew）
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2.6Reservations
2.6.1Search/Filter Reservations
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2.6.2Add Reservation
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2.6.3Modify Reservation
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2.6.4Cancel Reservation
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2.6.5Convert Reservation to Check-in   ﻿
2.7Stay records
This module records all the check-in information of guests. At the same time, it is possible to export the check-in records in Excel format. 
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2.8Access
2.8.1Card
By default, the table on the module's default page only records the latest information of one card, not all the operation records of the card.
2.8.1.1Card Search
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2.8.1.2Issue/Cancel/Renew card
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Instructions:
1.Card Issuance: Cards can be issued to employees or special temporary personnel, including master cards, building cards, floor cards, elevator control cards, and customized cards. Customized cards can be used for issuing cards specifically for public doors.
2.Card : Clear the door opening information of the unreturned cards and return them.
3.Card Renewal: Extend the validity period of the cards.
2.8.1.3Card Loss Reporting
There are three ways to report loss:APP Loss Reporting、Room Card Overwrite and Loss Reporting、Remote Loss Reporting .
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Instructions:
1. APP Loss Reporting
When a guest card is lost and there is no gateway, select "Mark as lost" (i.e., pending loss reporting).
1. First, set the card as "Mark as lost" on the computer. Then, use the TTHotel APP to complete the loss reporting operation beside the door lock. After clicking 【Report Loss】,
2. The APP page will pop up with the operation process for reporting the loss. Please follow the process. For reporting the loss of employee cards and temporary cards, this is the only available loss reporting method. 
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2.Room Card Overwrite and Loss Reporting: 
After setting a room card as a “Mark as lost” card, when a new card is used to re-handle the check-in for the same room, the previous card that needs to be reported as lost will be automatically processed as being reported lost. Then, the previous room card will no longer be able to open the door. 
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3.Remote Loss Reporting: When a guest card is lost and the relevant door locks are all connected to the network, you can choose the option of "Remote Loss Reporting". 
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Notes：
1.Cards that are pending loss reporting or have already been reported as lost cannot be used any further. Please operate with caution.
2.Cards for which the loss reporting process has not been completed cannot be used, and the loss reporting cannot be cancelled either. The cancellation of the loss reporting can only be carried out after the loss reporting process is completed. 
2.8.1.4Cancel Loss Reporting
●Through APP:
There is no gateway, you need to use the APP to cancel the loss reporting beside the lock.
1. Select the corresponding lock —— click on the unlocking permission —— click on the 【Card】 tab —— select the card that has been reported as lost.
2. Click 【Recover】. 
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●Through gateway:
When the relevant door locks are all connected to the network, you can choose the option of "Remote recover card". 
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2.8.1.5View Card Issuance Records
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2.8.1.6View Offline Card Logs
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Instructions:
To view the relevant card operations in offline mode, in 【Unlocking Permissions】, select 【Card】, and then choose 【Offline Logs】.
2.8.1.7Decrypt card
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Instructions:
Click 【Decrypt card】 to restore the cards of your own hotel to blank cards. 
Notes：
Only the cards of one's own hotel can be decrypted, and it is not possible to decrypt cards across different hotels.
2.8.2Ekey
2.8.2.1Search/Filter Ekeys
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2.8.2.2Modify EKey validity
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2.8.2.3Delet EKey
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2.8.2.4Issue temporary EKey
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Notes：
Issuing a temporary Ekey will not affect the room's check-in status. 
2.8.3Passcode
2.8.3.1Search/Filter passcode
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2.8.3.2Modify passcode
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Instructions:
If the door lock is connected to the network, you can modify the passcode digits, the number of passcode digits, as well as the passcode validity period on the client side. However, if the door lock of the guest room is not connected to the network, it is impossible to modify any information. 
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Notes：
If the passcode has not been used on the door lock, then it is impossible to modify the passcode and its validity period. 
2.8.3.3Delet passcode
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Instructions:
If the door lock is connected to the network, you can delet the passcode. However, if the door lock of the guest room is not connected to the network, it is impossible to delet the passcode. 
2.8.3.4Issue temporary passcode
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Instructions:
Temporary passwords include random passwords and single-use passwords. The time-limited password is valid within the validity period, and the number of password digits and the digits themselves are randomly generated. The validity period of a single-use password is 6 hours, and it can only be used once. 
2.8.4Fingerprint
2.8.4.1Search/Filter fingerprints
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2.8.4.2Modify/Delet
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Instructions:
If the door lock is connected to the network, you can modify the fingerprint. However, if the door lock of the guest room is not connected to the network, it is impossible to  modify/delet the fingerprint.
2.9Devices
2.9.1Lock
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Notes:
1.When the battery level of the lock is lower than 20%, there will be a warning indicator on the room status page. 【】；
2.If a sector warning indicator 【】 appears, please use the APP to update the settings near the lock. It is not possible to remotely update the sector through the gateway. 
2.9.1.1Connected Gateways
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2.9.1.2Unlock records
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2.9.1.3View exception
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Instructions:
Click on 【Exception】 to view the abnormal records of door lock operations, such as unlocking with a blacklisted card, entering the wrong password multiple times, unlocking under high temperature conditions, illegal unlocking, anti-pry alarm, etc. 
2.9.1.4Remote unlock/lock
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Instructions:
1.If the door lock is already connected to the network, you can operate the remote unlocking/locking on the client side.
2.Click on 【More】 and you can select 【Remote Unlocking】/【Remote Locking】. 
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Notes:
Please first set the permission for remote unlocking in the mobile APP.
2.9.2Gateway
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2.9.2.1Connected devices
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2.9.3Lift controller
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Notes:
1.If there is a warning about the working mode, associated floor, or sector, please use the APP to update the settings near the device.
2.The associated floors of the elevator control system refer to the floors that the elevator control can manage and control, and they can be set in the APP.
2.9.4Power saver
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Notes:
If there is a warning about the working mode or sector, please use the APP to update the settings near the device.
2.9.4.1View informations
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Notes:
1.When the room associated with the power saver goes through the check-in process (issuing a card or a Ekey), the card or the Ekey can be used to turn the power on or off.
2.The available time of the Power saver will automatically synchronize with the check-in time. It will automatically cut off the power once the time limit is reached. After the power is cut off, neither the card nor the Ekey can be used to draw electricity.
3.When the Power saver is connected to the gateway, you can remotely turn the power on or off via the client side, and you can also obtain the electricity-taking records in real time. 
2.10Settings
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2.10.1Basic info
Change account/password
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Change language
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Download APP
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 View version
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2.10.2Integrations
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Instructions:
1.Click 【Integration】, then on the redirected page, click 【Apply for Docking】, enter the name of the docking platform. On the page that appears next, click 【One - click Copy】 to obtain the docking parameters.
2.For more docking information, please refer to this document:
﻿https://euopen.sciener.com/document/doc?urlName=userGuide%2FekeyEn.html﻿
2.11Staff
This module supports the setting of hotel positions and employees. You can add multiple employees and grant them different position permissions. 
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2.11.1Role
This module supports the addition, editing, and deletion of hotel positions. The system comes with the positions of front desk staff and installation workers already configured by default. It also allows for custom configuration of these two positions. If there are requirements for other positions, the addition of new positions is supported. 
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Explanation of Permissions：
●Windows ：
- Login permission: Log in to the client.
- Check-in operation: Make reservations, handle check-ins and send unlocking permissions.
- Hotel management: Modify basic hotel info, manage employees, positions and rooms. For accounts without this permission, the master card, building card and floor card won't be shown when issuing employee/temporary cards, nor in custom card issuance.
- Offline card issuance: Issue cards when the system is offline (with the account logged in). 
●APP：
- Login permission: Allows logging in.
- Device addition: Use the hotel APP to add devices such as locks, gateways, elevator control systems, and power saver switches.
- Device setting: Use the hotel APP to modify device settings.
- Device deletion: Use the hotel APP to delete and remove devices.
- Unlocking permission: Unable to check unlocking permissions in the device or manage unlocking permissions.
- Room management: Set up rooms.
- Room status management: Allows making reservations, handling check-ins, and sending unlocking permissions to guests.
- Employee management: Set up employees.
- Position management: Set up positions. 
2.11.2Staff
2.11.3Grant access
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2.12Customer Support
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3.Hotel APP
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3.1Create Hotel
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Prerequisites:
The administrator account entered should not have created other hotels or be an employee of other hotels.
3.2Login
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Instructions:
Please ensure that the country selected during login, the country selected during registration, and the country where you actually are are consistent.
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Notes:
1.An account can only be associated with one hotel.
2.Employees who do not have a Tongtong Hotel account or have not been granted APP login permission are not allowed to log in.
3.If logging in from a new device, the login account needs to undergo new - device verification.
3.3Daily Overview
        On the homepage, under the "Today's Overview" section, you can view the numbers of today's check - ins, dirty rooms, rooms due for check - out, and vacant rooms.
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3.4Staff Management
3.4.1Add/Edit/Delete Staff
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Prerequisites:
Only accounts with "staff management" permission are allowed to add, edit, or delete employees.
Notes:
Once an employee account is created, the system will automatically notify the employee via SMS or email with the login account and password. 
3.4.2Add/Edit/Delete Roles
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Prerequisites:
Only accounts with "role management" permission are allowed to add, edit, or delete roles.
3.5My Access
Viewing all the unlocking permissions of this account.
3.5.1Ekey
3.5.1.1Unlock/Lock
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Instructions:
1.Unlock/Lock via blooth: Before operation, make sure that the phone's Bluetooth is turned on, that TTHotel has the permission to use Bluetooth, and that the phone is next to the door lock.
2.Unlock/Lock remotely: Before operation, make sure that the door lock is connected to the network, and that remote operation is allowed in the lock settings.
3.5.1.2Unlocking records
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Instructions:
Click the corresponding Ekey to enter the Ekey details page. Then click 【Unlocking Record】 to view the unlocking record of Ekey.
3.5.1.3 Control Lift Controller
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3.5.1.4 Power On/Off
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Instructions:
1. Power On/Off via blooth: Before operation, make sure that the phone's Bluetooth is turned on, that TTHotel has the permission to use Bluetooth, and that the phone is next to the power saver.
2. Power On/Off  remotely: Before operation, make sure that the door lock is connected to the network, and that remote operation is allowed in the power saver settings.
3.5.2Passcode
     
3.5.2.1Fingerprint
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3.5.3Card
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3.6Room management
3.6.1Add/Edit/Delete Guest Rooms
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3.6.2Add/Edit/Delete Public Doors
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3.7Lock
3.7.1Add/Delete/Remove Lock
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Prerequisites:
1.Only accounts with the "device addition" permission can click the "+" sign.
2.When an already added lock is activated, the "+" sign will not be shown. You need to ask the original administrator to delete the lock in the APP or reset it before adding it again.
3. If the prompt "Not a hotel device" appears during the addition process, it indicates that the model of this lock is not supported for binding with the hotel system. 
Notes:
After removing the lock, the lock needs to be reset before it can be used again.
3.7.2Update time/Update battery
        If the door lock is a Bluetooth one and you consistently use passwords, room cards, etc. to unlock it, without connecting the lock to the gateway or using a Ekey, long-term disconnection from the network may lead to problems such as the battery level not being updated and time discrepancies. This can affect the lock's normal function, so it's best to regularly calibrate the time and update the battery level. 
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Notes:
If the lock's battery level isn't updated and its time isn't calibrated for over three months, a red exclamation mark will auto-appear, prompting users to update and calibrate remotely via the gateway or via phone Bluetooth near the lock. 
3.7.3settings
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Notes:
1.Click on the lock that needs to be managed in the lock list, and then click 【Settings】 to enter the lock settings page. When the door lock is connected to the gateway, remote modification of settings is supported. When it is not connected to the gateway, settings need to be modified via Bluetooth next to the door lock.
2.Basic Information: You can view the basic information of the door lock, including the room number, building and floor, lock number, lock MAC address, whether it supports CPU cards, the sectors used by the door lock, and the unlocking password for administrators.
3.PassageMode: This is often used for public doors and other doors that need to remain open. You can select the activation period and time period.
4.Auto lock: Enable this function and set a period of time after which the door lock will automatically close.
5.Remote unlock: Enable this function, and the door lock supports remote unlocking via the gateway.
6.Lock Sound: Enable this function to hear the prompt sound of the smart lock.
7.Privacy lock: Except for the administrator's Ekey and password, all other unlocking access will not be able to unlock the door. 
8.Tamper Alert: Enable this function, and an alarm will be triggered when the door lock is detected to be pried.
9.Reset Button: Enable this function to make the reset button on the door lock available. Disable this function, and the door lock cannot be reset via the reset button on the lock.
10.Firm Ipdate: Upgrade the firmware of the door lock. 
3.7.4Unlocking records
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Instructions:
1.Click on the lock that needs to be managed in the lock list, and then click 【Unlocking Record】 to enter the unlocking record list, where you can view the unlocking records of this door lock within the past six months.
2.If the unlocking records are not updated in real time, you can click 【refresh】 located at the upper right corner of the unlocking record list while standing next to the door lock. 
3.7.5Update sectors
       After changing the card usage sector of an account, sync the new sector to the device via Bluetooth. 
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Prerequisites:Before operation, ensure your phone's Bluetooth is on, Tongtong Hotel has Bluetooth usage permission, and your phone is near the door lock. 
Instructions:
For all the involved devices, including door locks, power-taking switches and elevator access controls, you need to click 【】 to modify the sectors. 
3.7.6Access management
3.7.6.1Passcode
3.7.6.1.1Add/Modify/Delete Passcode
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Notes:
1.You cannot modify a new password that has never been used on the lock. 
2.To change the password, the APP needs to be next to the door lock. If you want to remote modification, the door lock needs to be connected to the network.
3.7.6.2Ekey
3.7.6.2.1Add/Modify/Delete Ekey
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Notes:
1.The administrator by default has the Ekeys for all door locks, but they will not be displayed here.
2.For each employee or guest, there can only be one Ekey for each door lock by default. When a new Ekey is issued, the original one will be deleted by default. 
3.7.6.3Card
3.7.6.3.1Report loss
        When a card is reported lost, it enters a pending loss reporting. Complete the loss reporting via the APP near the door lock. After that, the card can't unlock doors, control the elevator access, or power on. 
      
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3.7.6.3.2Recover
If a  reported lost card is retrieved, you can cancel the loss reporting. After cancellation, the card can be used normally. 
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Instructions:
Please click the 【Recover】 button next to each device one by one in the card details. Only after canceling the loss reporting for all devices can the card be used normally. 
#Notes:
Ensure loss reporting is cancelled for all devices linked to this card. Otherwise, it'll stay in 【Pending Loss Reporting】 and can't be used. 
3.7.6.4Fingerprint
3.7.6.4.1Add/Modify/Delete fingerprint
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Instructions:
Fingerprint Issuing: Click 【Add】 in the unlocking permission fingerprint list to issue one. Select it as permanent, time-limited or cyclic. Choose the holder as an employee or a temporary one. When adding, turn on Bluetooth on the APP and stay by the door lock. The holder should input the fingerprint on its sensor. 
Notes:
If guests need to use fingerprints, issue them Ekeys when they check in. Guests can then enter their fingerprints in the guest APP. 
3.7.6.5Remote
3.7.6.5.1Add/Delete remote
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Instructions:
Issuing Bluetooth Remote Control: Click 【Add】 in the Bluetooth remote control list of unlocking permissions. You can choose it to be permanent or time-limited, and select the holder as an employee or a temporary one. When adding, turn on Bluetooth on the APP and stay by the door lock, then follow the APP prompts to complete the addition. 
3.8Gateway
3.8.1.1Addy/Remove/Delete gateway
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Notes:
1.The gateway supports G2, G3 and G4. G2 uses Wi-Fi, G3 uses a wired network, and G4 needs a SIM card.
2.When adding the gateway, only a 2.4G network can be configured for network setup.
3.Once added successfully, the gateway will auto-search and connect to devices within 5-7m without obstacles, which may take a few minutes.    
3.8.2Lift Controller
3.8.2.1Add/Remove/Delete Lift controller  
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3.8.2.2Update sectors
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Instructions:
On the home page, select 【Liftr Control】 to enter the lock list. After clicking 【】, click 【Update】. This update operation needs to be performed for each elevator control.
3.8.2.3Update working mode
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Instructions:
To update the working mode to the device, turn on the Bluetooth on your phone and operate beside the corresponding elevator control. In the elevator control list, click 【】 and then click 【Update】.
3.8.3Power saver
3.8.3.1Add/Rmove/Delete Power saver
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3.8.3.2Update sector
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Instructions:
On the home page, select 【Power saver】 to enter the lock list. After clicking 【】, click 【Update】. This update operation needs to be performed for each power saver.
3.8.3.3Update working mode
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Instructions:
To update the working mode to the device, turn on the Bluetooth on your phone and operate beside the corresponding power saver. In the elevator control list, click 【】 and then click 【Update】.
3.8.3.4settings
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Instructions:
In the power-taking switch list, click the one to manage and enter its details page.
Basic Info: Check name, building floor, number, MAC, working mode, used sector and related door lock.
Records**: View or update using records.
Time update**: Calibrate the switch time.
Remote control**: Enable it for the switch to support remote power on/off via the gateway.
Firmware Upgrade: Upgrade its firmware. 
3.9Reservations
3.9.1Add/Modify/Delete Reservations
    
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3.9.1.1Convert Reservation to Check-in
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Only when today is the pre-arranged check-in date of a reservation can it be turned into an actual check-in. For instance, if today is May 19th and there are reservations for May 19th and May 20th, only the May 19th reservation can be checked in. 
3.10Check in
3.10.1Check in
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Instructions:
1.Check-in: In the 【Room Status】 page, click an available room. The 【Check-in】 option will show up. Click it to enter the settings page, where you should fill in room and guest info, and select an unlocking method.
2.Notification: After issuing the unlocking permission, decide whether to notify guests by SMS or email. 
3.10.2Extend stay
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       When guests want to extend their stay, they can adjust the length of stay and update the unlocking permission duration for room extension. 
Instructions:
Room extension auto-updates unlocking permission. Passwords and fingerprints need the lock connected to the network for update, while Ekey updates directly. 
3.10.3Check out
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操作说明
When check out，it will auto-updates unlocking permission. Passwords and fingerprints need the lock connected to the network for update, while Ekey updates directly. 
3.11Mark as clean/cleaning repuired
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3.12Mark as repairing repuired
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3.13Access-check-in
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       You can view all the supported and issued unlocking permissions for this room. It also supports issuing, editing, and deleting unlocking permissions for guests. Different lock types support different unlocking methods. 
3.14Contact support
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3.15Settings
1.Modify Account/Password    
2.Delete Account
3.Change Language
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4.Guest APP
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4.1Login
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Prerequisites:
The hotel sends a Ekey to guests upon check - in. Guests can use it to unlock the door. They log in by entering their account and verification code, then can view the key. 
4.2Unlock/lock
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4.3Fingerprint
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Instructions:
After logging into the APP, guests click the corresponding room on the homepage to enter the Ekey details page. Click 【+】 and collect fingerprints on the door lock's sensor as prompted.
Notes:
The fingerprint's validity defaults to match the Ekey's. Once the key expires, so does the fingerprint. After a successful fingerprint addition, it can be deleted on the details page. 
4.4Control lift controller
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4.5Power on/off
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